ju77 Privacy Policy

This Privacy Policy ("Policy") describes how ju77 ("ju77", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who access or use the ju77 website at https://ju77.vu and any related services, applications, or features made available through the platform.

ju77 is Pakistan's leading online gaming and sports betting platform, serving players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. We take data privacy seriously and are committed to handling your personal information with care, transparency, and in full compliance with the data protection standards applicable under the framework governing the platform's operations.

By registering an account on ju77, making a deposit, placing a bet, or otherwise engaging with any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with this Policy, you should not use the platform.

For the purposes of this Privacy Policy, the data controller responsible for the personal data collected through the ju77 platform is the operating entity behind ju77, operating the platform under applicable international gaming standards and licensing frameworks.

The data controller determines the purposes and means by which personal data is processed. All data processing activities carried out on the ju77 platform are directed and governed by the data controller in accordance with this Policy and applicable data protection law.

For any queries relating specifically to data controller responsibilities, data subject rights requests, or data processing complaints, players may contact ju77 at [email protected]. Email addresses and contact information must be used for written correspondence only and will not be used for automated direct marketing without prior player consent.

ju77 collects personal data from players across several categories. The specific data collected depends on the stage of the player journey and the features being accessed. The principal categories of personal data collected are set out in the table below:

ju77 collects personal data through the following primary channels:

• Direct Submission: Data you actively provide when registering an account, completing the KYC verification process, making deposits or withdrawal requests, contacting support, or responding to surveys and promotional communications.
• Automated Technical Collection: Data collected automatically when you access the ju77 website or use the platform, including IP addresses, device identifiers, browser fingerprints, session activity logs, and navigation data. This collection is facilitated through server logs, cookies, and similar tracking technologies as described in Section 7.
• Third-Party Payment Processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, ju77 receives transaction confirmation data from the respective payment provider. The payment provider's own privacy policy governs how they handle your data on their side of the transaction.
• KYC and Identity Verification Providers: Where ju77 uses third-party KYC service providers to verify player identity, those providers may supply ju77 with verification outcomes and associated data points drawn from their own verification systems.
• Fraud Prevention and Risk Scoring Services: ju77 may receive risk assessment outputs from third-party fraud detection services used to protect the integrity of the platform and its player community.

ju77 processes personal data only where there is a clear, legitimate purpose and a valid legal basis for doing so. The purposes for which ju77 processes player data, and the corresponding legal bases, are as follows:

Where processing is based on consent, you retain the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, contact the ju77 support team at [email protected].

ju77 does not sell your personal data to third parties for commercial marketing purposes. Data is shared only in the following limited and controlled circumstances:

• Payment Processors: Transaction-related data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely for the purpose of processing deposits and withdrawals. Each processor is subject to their own regulatory obligations and data protection standards.
• KYC and Identity Verification Providers: Identity documents and verification data are shared with accredited third-party KYC providers engaged by ju77 to perform identity checks. These providers are contractually bound to use the data only for verification purposes.
• Fraud Prevention and Security Services: Technical and behavioural data may be shared with fraud detection services to identify suspicious activity, protect players from unauthorised account access, and maintain platform integrity.
• Live Casino and Game Providers: Where you access live casino games or slot titles hosted by third-party software providers, limited session and account data may be shared with those providers to facilitate game delivery and real-time functionality.
• Regulatory and Law Enforcement Authorities: ju77 will disclose personal data to regulatory authorities, law enforcement bodies, or other government agencies where required to do so by applicable law, court order, or regulatory directive, without prior notice to the player where legally prohibited from providing such notice.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of the ju77 business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.

The ju77 website uses cookies and similar tracking technologies to facilitate the operation of the platform, maintain your session state across pages, and gather analytics data that helps us improve the player experience. The categories of cookies used are as follows:

• Strictly Necessary Cookies: These cookies are required for the platform to function. They maintain your login session, store your language preferences, enable the secure cashier interface, and support anti-fraud security checks. These cookies cannot be disabled without impairing platform functionality.
• Analytical and Performance Cookies: These cookies collect aggregated information about how players interact with the platform — which pages are visited most frequently, where sessions originate, and how long players engage with specific features. This data is used to improve the ju77 platform over time. No individually identifiable information is included in analytical cookie data.
• Functional Cookies: These cookies remember your preferences — such as your preferred deposit method or your last accessed gaming section — to provide a more personalised experience on your next visit.
• Targeting and Marketing Cookies: These cookies may be used to deliver promotional content relevant to your gaming interests and usage patterns. They are deployed only where you have provided explicit consent. You may withdraw this consent at any time via your browser cookie settings.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core platform features including account login and the cashier. Analytical and marketing cookies can be disabled without impacting core functionality.

ju77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applied by ju77 are as follows:

• Active Account Data: Personal data associated with an active ju77 account is retained for the duration of the account relationship and for a period of five (5) years following account closure, to meet anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of the transaction, in compliance with financial record-keeping requirements.
• KYC and Identity Documents: Verification documents are retained for the duration of the account relationship and for a minimum of five (5) years following account closure.
• Support and Communication Records: Live chat transcripts and email correspondence are retained for a period of two (2) years from the date of the interaction, unless the content relates to an open dispute, in which case records are kept until the dispute is fully resolved.
• Technical and Usage Data: Server log and session data is retained for a period of twelve (12) months from the date of collection, after which it is anonymised or deleted.
• Marketing Consent Records: Records of marketing consent and opt-out actions are retained indefinitely to demonstrate compliance with applicable consent obligations.

Following the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

ju77 implements a comprehensive set of technical and organisational security measures designed to protect player personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include but are not limited to:

• Encryption in Transit: All data transmitted between your device and the ju77 platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. This applies to all platform pages including the login interface, cashier, and account settings.
• Encrypted Data Storage: Sensitive data fields including passwords (stored as salted cryptographic hashes), financial identifiers, and identity document data are stored in encrypted form within ju77's database infrastructure.
• Access Controls: Access to personal data within ju77's internal systems is restricted to authorised personnel on a strict need-to-know basis. Role-based access controls and audit logging are maintained across all systems that handle player data.
• Two-Factor Authentication: SMS-based two-factor authentication is available and encouraged for all player accounts via the ju77 login interface. Suspicious login activity triggers automated security alerts.
• Regular Security Assessments: ju77 conducts periodic security reviews of its infrastructure and application code to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to player data, ju77 will take immediate containment steps and notify affected players and applicable regulatory bodies in accordance with mandatory notification requirements.

As a player whose personal data is processed by ju77, you hold the following rights in relation to that data. Requests to exercise any of these rights should be submitted in writing to [email protected]:

• Right of Access: You have the right to request a copy of the personal data ju77 holds about you. ju77 will provide this information within a reasonable period of receiving a verified request.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by ju77 be corrected. Many personal details can be updated directly within your account settings following a successful ju77 login.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where there is no overriding legitimate interest or legal obligation requiring its continued retention. Note that erasure requests may be declined where retention is required by anti-money laundering law or other regulatory obligations.
• Right to Restriction: You may request that ju77 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds.
• Right to Portability: Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Marketing opt-outs take effect immediately upon receipt of a valid objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

ju77 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or voluminous, the response period may be extended by a further 60 days with notification to the requesting player.

The ju77 platform is strictly intended for adults. Access is prohibited for any person under the age of 21 years. ju77 does not knowingly collect personal data from individuals under this age limit.

Where ju77 has reasonable grounds to believe that an account has been registered by or on behalf of a person under the age of 21, that account will be suspended immediately. Any funds held in such an account will be handled in accordance with applicable regulatory requirements. Identity verification documents will be requested and the account will not be reinstated until eligibility is confirmed.

If you are a parent or legal guardian and you believe that a minor under your care has registered an account on ju77, please contact the support team immediately at [email protected] so that appropriate action can be taken promptly.

21+  This platform is strictly for adults aged 21 and above. Age verification is a mandatory part of the ju77 registration and KYC process.

As an internationally operated platform, ju77 may transfer personal data to servers, processors, or service providers located in jurisdictions outside of Pakistan. Where such transfers occur, ju77 ensures that appropriate safeguards are in place to protect the transferred data to a standard at least equivalent to that described in this Privacy Policy.

Safeguards applied to international transfers may include contractual clauses requiring the recipient to maintain data protection standards consistent with those applicable to the platform, or the use of processors that operate under internationally recognised data protection certifications.

By using the ju77 platform and accepting this Privacy Policy, you acknowledge and consent to the potential transfer of your personal data to jurisdictions outside Pakistan as described above.

The ju77 platform integrates with third-party services including live casino game providers, slot software suppliers, and payment infrastructure partners. These third parties may process certain player data as part of delivering their services within the ju77 environment. Each third-party provider operates under its own privacy policy and data protection obligations.

ju77 is not responsible for the privacy practices of third-party providers operating their own independent systems. Players who have concerns about how a specific third-party provider handles their data are encouraged to consult that provider's own privacy documentation.

The ju77 website does not include links to unaffiliated external websites beyond the payment and game provider integrations described above. ju77 does not endorse or make any representations regarding the data practices of any external site.

ju77 may send promotional communications including bonus notifications, PSL season offers, new game announcements, and platform updates to players who have opted in to receive marketing communications. Such communications may be delivered via email or SMS to the contact details registered on your account.

Marketing communications are sent only to players who have provided explicit consent at the point of registration or subsequently through account settings. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from ju77.
• Updating your communication preferences within the account settings section following a ju77 login.
• Contacting the support team directly at [email protected] and requesting removal from the marketing list.

Opting out of marketing communications does not affect your ability to use the platform or receive transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and support responses.

ju77 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory guidance, platform features, or data processing practices. Where material changes are made, players will be notified via in-platform notification or by email to the address registered on their account, with reasonable advance notice before the changes take effect.

The updated Policy will be published on this page with a revised effective date. Your continued use of the ju77 platform after the effective date of any revised Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being handled. If you disagree with any material change to this Policy, you should discontinue using the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ju77 processes your personal data, please contact the ju77 data privacy team using the details below. All correspondence will be treated confidentially and acknowledged within 24 hours of receipt.

• Email: [email protected]
• Live Chat: Available 24/7 via the platform — accessible after completing a ju77 login or from the main navigation
• Subject Line for Privacy Requests: Please use "Privacy Policy Request" or "Data Subject Rights Request" in the subject line of any email correspondence to ensure prompt routing to the appropriate team

For complaints that cannot be resolved through direct contact with ju77, players may escalate to the applicable supervisory authority or dispute resolution body under the framework governing the platform's operations.